| Q: |
Do you meet arriving passengers in the terminal? |
| A. |
YES – we operate an inclusive “Meet and Greet” service unless otherwise requested. Your driver will be waiting |
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for you, holding a name board, when you exit customs [or domestic arrivals]. If we hold a mobile number for you, |
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we will attempt to text you before your arrival when we will confirm the driver’s name, and mobile ‘phone number |
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to you. Otherwise as soon as possible after leaving the aircraft you may wish to phone our Controller, if calling from the UK on 0845 468 2068722 052, and if abroad +44 1279 722 052 when we will confirm your vehicle details |
| Q. |
What happens if your office is closed? |
| A. |
Our offices are staffed from 06:00am to 12:00 mid-night. At all other times calls to our main number will be |
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automatically transferred to the shift controller. For all early morning arrivals you will have been pre-advised in |
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advance by text or email of the driver’s contact details. |
| Q. |
What happens in the event that my flight is delayed or diverted? |
| A. |
We constantly monitor all flight arrivals, and in the instance of a delay to your arrival your driver will be waiting for |
| Q. |
How long will the driver wait for us to clear customs at the Airport? |
| A. |
Our rates include one hour waiting from the time of landing of the aircraft. [not from the scheduled arrival time]. |
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This should be sufficient for you to clear immigration and customs control, however if you are delayed we ask that |
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you phone us. Please be assured that the driver will not leave the airport until all enquiries as to your whereabouts |
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you phone us. Please be assured that the driver will not leave the airport until all enquiries as to your whereabouts |
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have been exhausted. |
| Q. |
What happens when I am arriving on a Cruise Ship? |
| A. |
Normally you will have been pre-allocated a disembarkation time. The driver will send you a text message to |
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confirm he is at the Port, and will be waiting for you in the arrivals area holding a name-board. |
| Q. |
How do I pay? |
| A. |
We offer Credit Accounts to approved corporate and institutional clients, otherwise we ask that you pay the driver |
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in cash [£, US$ or €]. We also accept payment by Credit Card or by a £ stg cheque drawn on a United Kingdom |
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or Channel Island bank supported by a Bank Guarantee Card. |
| Q. |
Is it necessary for me to pay a reservation deposit? |
| A. |
Where a client does not hold an approved credit account with us, we may request the client to guarantee their |
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reservation by credit card. We DO NOT take prior payment for any booking without the written agreement or |
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instruction of the booking party. |
| Q. |
Are you able to handle large amounts of luggage? |
| A. |
YES - we ask that when you make your booking you specify how much luggage you expect to have. |
| Q. |
Are you in contact with the driver at all times? |
| A. |
YES – all of our drivers have PDA’s or Mobile Phones through which messages and instructions are passed. |
| Q. |
Do you only undertake airport transfers? |
| A. |
Airport transfers from and to the five London Airports [Heathrow, Stansted, Gatwick, London City, and Luton] |
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represents a minority part of our overall business. We offer a comprehensive executive, business, and tourism |
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transfer service, as well as providing executive transport for sporting events, theatre and dinner visits, guided tours |
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and sightseeing throughout the United Kingdom and into Europe. |
| Q. |
Are you able to tell me how long my journey will take? |
| A. |
We will give you an estimate of journey time when we confirm your booking. Transit times in the United Kingdom vary considerably depending on the time of day, and traffic conditions. |
| Q. |
Do your rates include gratuities? |
| A. |
No, our rates are exclusive of any gratuities. Any gratuity offered to your driver is solely at the discretion of the client. |
| Q. |
Are you fully insured? |
| A. |
YES, we have comprehensive vehicle insurance, together with passenger and public liability insurance. |
| Q. |
Are you licensed by any official body? |
| A. |
YES, we are licensed as Private Hire Operators by the Uttlesford District Council, Council Offices, Saffron |
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Walden, Essex, United Kingdom [Licence number PH 0051]. All of our drivers are licensed by the same Local |
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Government Authority and carry identification badges issued by the Authority. |
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